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Privacy Policy for MST Services

The last update to our Privacy Policy was posted on September 29, 2016. This Privacy Policy governs the privacy terms of our websites. We are committed to maintaining the privacy of MST Services Users.

Information Collection and Use

MST Services collects information from Users at a number of different points on our websites.

(A) MST Services collects User email addresses and other identifying information (including but not limited to name, title, company name, email address, physical address, phone and fax number, IP address etc.) when Users subscribe to the blog, when they register (or try to register) for a training or conference or when they take the training exam. Some sites collect information from Users for QA and training purposes. These sites house recordings of therapy, supervision and consultation audio recordings as well as paperwork for consultation. We recommend that the MST paperwork and recorded audio files used for QA purposes do not contain information that identifies clients or family members by name or location. Users should follow agency and accreditation guidelines when documenting treatment sessions. Therapists should exercise prudence regarding the content of the client's record, and exclude information that does not directly influence MST treatment progress and outcomes for the particular client. Information should only be released with the patient’s specific approval.

The above information is stored within the sites for ease of file sharing. Permissions are limited to those working directly with the agency and internal MST Services staff.

MST Services does not rent, sell, or give this information to any other third party.

(B) We use "cookies" to help users personalize their online experience. A cookie is a text file that is placed on the user’s hard disk by a Web server. Cookies are not used to run programs or deliver viruses to the computer. Cookies are uniquely assigned to the user, and can only be read by a Web server in the domain that issued the cookie to the user. One of the primary purposes of cookies is to provide a convenience feature to save time for users. The purpose of a cookie is to tell the Web server that a user has returned to a specific page. For example, if a user registers for the blog, a cookie helps us to recall your specific information on subsequent visits. When the user returns to the same the website, the information previously provided can be retrieved, so customized features can be easily used.

Users have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but users can usually modify browser settings to decline cookies if preferred. If cookies are declined, users may not be able to fully experience the interactive features of the website. We keep track of the pages visited in order to determine what portion of the website is the most popular or most used. This data is used to deliver customized content and offers to visitors whose behavior indicates that they are interested in a particular subject area.

Data Storage

MST Services uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. We may hire vendor companies to provide limited services on our behalf, such as providing technical support, hosting data, and to assist us in providing the products and services

By contractual agreement, those companies must treat users’ information in accordance with this Privacy Policy.

EU-US Privacy Shield Compliance

MST Services complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. MST Services has certified that it adheres to the Privacy Shield Principles of Notice, Choice, and Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

In compliance with the EU-US Privacy Shield Principles, MST Services commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact MST Services at:

MST Services has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.

Questions About Privacy

If you have any questions or suggestions about our privacy practices or this Privacy Policy, please contact us. You may also contact MST Services at 710 J. Dodds Blvd., Suite 200, Mount Pleasant, SC 29464.

Last Update: 09-29-2016